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Shop rules


I. Terms and conditions

Our details


The full name of our company is FORAM Sp. z o.o. sp. k.


VAT number: GB351197208


II. Website usage Terms & Conditions


1. Introducion

These terms of use govern your use of our website; by using our website, you agree to these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website. You must be at least 18 years of age to use our website. By using our website and by agreeing to these terms of use, you warrant and represent that you are at least 18 years of age. Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy / cookies policy.


2. Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use. You must not, without our prior consent:

a. Republish material from this website (including republication on another website);
b. Sell, rent or sub-license material from the website;
c. Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
d. Edit or otherwise modify any material on the website; or
e. Redistribute material from this website except for content specifically and expressly made available for redistribution.


3. Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities including, without limitation, scraping, data mining, data extraction and data harvesting on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.


4. Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).


5. Limitations and exclusions of liability

Nothing in these terms of use will:

a. limit or exclude our or your liability for death or personal injury resulting from negligence;
b. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
c. limit any of our or your liabilities in any way that is not permitted under applicable law;
d. exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use:
a. are subject to the preceding paragraph;
b. govern all liabilities arising under these terms of use or in relation to the subject matter of these terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.


6. Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.


7. Breaches of these terms of use

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


8. Variation

We may revise these terms of use from time to time. Revised terms of use will apply to the use of our website from the date of publication of the revised terms of use on our website.


9. Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.


10. Severability

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


11. Exclusion of third party rights

These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.


12. Entire agreement

Subject to the first paragraph of Section (5), these terms of use constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of our website.


13. Law and jurisdiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the exclusive jurisdiction of the courts of England and Wales.


III. Terms and conditions sale


14. Introduction

By placing an order with FORAM Sp. z o.o. sp. k., you agree to the following Terms and Conditions of Sale in full. If you disagree with these or any part of the Terms and Conditions of Sale, then do not place an order without contacting us first.

FORAM Sp. z o.o. sp. k. shall not be liable to the Customer for any consequential loss or damage (whether for loss of profit, goodwill, business revenue or otherwise) costs, expenses or any other claims for consequential compensation whatsoever which arise out of or in connection with the supply of the Goods or their resale by the Customer.

These Conditions shall apply to any agreement between the Company and the Customer for the sale of the Goods. All other terms and conditions and warranties whether express or implied statutory or otherwise are excluded.


15. Force Majeure

FORAM Sp. z o.o. sp. k. shall not be liable to the Customer or be deemed to be in breach of contract by reason of any delay in performing or any failure to perform any of the Company's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Company's reasonable control.


16. Ordering

By placing an order with FORAM Sp. z o.o. sp. k., you are confirming that the details you have submitted are correct and accurate and that you are the authorised user of the debit or credit card used to place to order. If payment has been made through a PayPal account you are confirming that you are the authorised user of that account.

Once an order has been placed you be sent an emailed order acknowledgement confirming that you order has been received. A subsequent e-mail will be sent confirming the dispatch of the goods. A contract is only formed once the dispatch confirmation email has been sent. For multiple goods, only the items listed on the dispatch confirmation e-mail will form the contract. If we discover an error in the price, description or availability of any goods you have ordered, we will inform you without delay. You will be given the option of re-confirming your order taking into account the error or cancelling your order. You will be refunded in full for a cancelled order.


17. Payment

We accept payment via PayPal. All prices are inclusive of VAT. Payment of incurred import duties are the responsibility of the customer.

The sales transaction will appear as FORAM Sp. z o.o. sp. k. on your statement. If you disagree with the amount debited contact FORAM Sp. z o.o. sp. k. within ten working days of the transaction date.


18. Product delivery

Delivery of ordered Goods takes place via courier delivery services. Costs of delivery are available on the Delivery and Payment page. In addition, delivery costs will be indicated at the time of placing the Order.

- The term of delivery is from 15 to 30 business days from the date of submission of order by the Customer from the date of booking the payment in case of payment of order in advance. Customers can obtain access to these Regulations at any time via the link found on the home page of www.artforma-mirrors.co.uk, and additionally download and print it out.

Safeguarding, protection, disclosure and confirmation of relevant provisions of the agreement on the sale of Goods to the Customer takes place by sending a printed confirmation, Order specification and VAT invoice to the Customer at the specified e-mail address and by attaching the documents to the shipment containing the ordered Goods.


19. Cancellation and change the specification of the order

1. After placing the order, the buyer has the right to change and cancel the order within two working days after the order is completed (by finalized order it is understood as making a payment.)
2. All information related to changing the specification of the order or its cancellation, the buyer is obliged to inform the seller by e-mail.
3. Any change to the original specification will result in a change in the price of the order. The buyer undertakes to pay for this and to pay a processing fee of £20.
4. In case of cancellation of the order, the value of the refund will be reduced by a processing fee of £20.
5. The change and cancellation after the specified period will not be taken into account due to the seller's activity profile resulting from the product personalization of each order.

20. Transit damage

Items should be checked immediately upon receipt irrespective of your planned installation date. Broken or defective parts or products must be reported to us within 48 hours of you receiving the product. If you inform us of the breakages after this time we cannot warrant your claim. We will arrange for a replacement product or specific part to be sent as soon as possible once the damage or defect has been reported. We will require a clear photograph of the damage or defect prior to dispatch.

21. Right to cancel

Exclusion of the right of withdrawal

The right of withdrawal shall not apply to contracts for the supply of non-prefabricated goods for the production of which the consumer's individual choice or determination is decisive or which are clearly tailored to the consumer's personal needs.

The products from our offer (except for the furniture sets from the Valentina collection) are made fully to individual order and are adjusted to the consumer's needs. Therefore it is not possible to return the ordered goods.

Right of withdrawal

The following procedure applies only to products from the Valentina collection (furniture sets).

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline for withdrawal expires 14 days from the date on which you came into possession of the given item or a third party, other than the carrier, indicated by you came into possession of the item. The cost of delivery when returning a product is paid by the customer. Goods must be returned within 14 days of withdrawal from the purchase contract to the following address: Warehouse B000125 - ARTFORMA, Unit 4 Tunstall Trade Park, Brownhills Road, Stoke on Trent, ST6 4SE, United Kingdom, phone number: +44 203 808 5213.

We are not responsible for damage to the contents during transport, so we recommend insuring your parcel.

In order to exercise the right of withdrawal, you must inform us (FORAM Sp. z o.o. sp. k., ul. Jeziorna 3, 64-200 Karpicko, email: service@artforma-mirrors.co.uk, phone number: +44 203 808 5213) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, a fax, or an email).
You can use the withdrawal form template, although it is not mandatory.

Withdrawal form template

(This form must be completed and returned only if you wish to withdraw from the contract)

Withdrawal form template


To keep the validity of the period for the withdrawal from the contract, it suffices for you to send information on the exercise of the right to withdraw from the contract before the lapse of the withdrawal date.

Effects of withdrawal from the contract:
In the event of withdrawal from this contract, we shall reimburse to you all payments received from you without delay and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract.

You are only responsible for any potential reduction in the value of the item resulting from using it in a manner other than that necessary to determine its nature, characteristics, and functioning.



22. Product warranty

Warranty apply from the date of invoice, sale invoice should be retained as this is your proof of purchase and warranty commencement date. The above warranty is given for the benefit of the original purchasing Customer only and is not transferable or assignable by the Customer to any third party.


The above warranty shall not apply in respect of:


22.1 any defect arising from fair wear and tear, wilful damage; negligence; failure to follow the Company's instructions (whether oral or in writing); alteration or modification of the goods; premature failure caused by poor cleaning and/or maintenance; damage caused during return transit to the Company; incorrect repair of the Goods.
22.2 of electrical or electronic components: damage caused by exposure to high voltages; static damage; damage caused by mishandling components; repairs made by an unqualified person.
22.3 goods which have been continued to be used by the Customer after any failure or defects of the Goods first became apparent
22.4 any failure or defect of the Goods which was apparent upon receipt of by the Customer which has not been notified to the Company in accordance with Section (19)
22.5 surface corrosion is covered for 2 years from the date of invoice on mild steel products, and perforation warranty for 5 years from date of invoice.
22.6 any direct or indirect consequential liability, (whether for loss of profit, goodwill, business revenue or otherwise) loss, injury or damage (other than death or personal injury) arising through any such failure or defect.


23. Warranty claim procedure

If the Customer has a warrantable problem with the Goods they should contact FORAM Sp. z o.o. sp. k..
(Phone number: +44 203 808 5213, Email: service@artforma-mirrors.co.uk)

We will endeavour to identify which component(s) need replacing and if available in stock we will send replacement(s) free of charge on a next working day delivery. We recommend that a fully qualified electrician fits all electrical or electronic parts however, any incurred costs will be at the Customers expense. The installation of the product and the fitting of any replacement parts by a non-qualified person are totally at the Customer's discretion and FORAM Sp. z o.o. sp. k. is not liable for person injuries caused as a result. If after three attempts we are unable to determine the defect of the item purchased by the customer, we will arrange a courier for the item to be inspected by our technical department. The 'FORAM' company will check and suggest the replacement or repair of the product, test it and return it to the customer. FORAM Sp. z o.o. sp. k. is not liable for any costs incurred in removing a faulty item or reinstalling a repaired or replaced item.



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